Work together, support better.
Customer support is everyone’s business.
FreshDesk is the most collaborative customer support platform.
Omnichannel Customer Engagement
Omnichannel
Support your customers wherever they are – Email, Phone, Chat or Social
Powerful Collaboration
Seamlessly collaborate with other teams to solve issues with speed and efficiency
Enterprise Ready
Customize to your business using our App Marketplace and powerful APls
Key Features
Cloud Telephony
Get your phone-support running in minutes without expensive hardware
Modern Messaging
Have conversations with your customers, right on your website or in your app
Social Support
Track social mentions and manage conversations on Facebook and Twitter
Self Service
Create a beautiful self-serve portal with FAQs, knowledge base and community forums
Collaboration
Work together with allied teams to solve queries rapidly in real-time
Workflow Automations
Route tickets to the right reps, manage workflows and automate repetitive tasks
Case Management
Prioritize, assign, and solve customers’ issues with better transparency
App Marketplace
Connect to 300+ business apps or build custom solutions for your needs
Enterprise Reporting
Use reports to track metrics, understand issues and improve your operations
Uncomplicate you IT service desk
Say goodbye to clunky tools.
Simplify IT with FreshService
Get started in days
Implementation made effortless and quick. Get up and running in a matter of days.
Easy to use, Intuitive UI
Designed keeping the user at the front and center. A user experience like never before.
Enterprise Ready
Built to connect with your existing tools and systems. A platform that scales as you grow
Capabilities
Powerful ticketing
Assign, prioritize and resolve tickets. Set and manage SLAs and escalations
ITIL – aligned
Use problem, change and release management to standardize service delivery
Asset Management
Use hardware, software asset management and CMDB to gain visibility into assets
Service Catalogue
Display service offerings in a shopping site-like template for ease of raising requests
Knowledge Management
Create a beautiful self-serve portal with FAQs, solution articles and community forums
Graphical Workflow Editor
Create workflows to automate repetitive tasks using simple drag and drop actions
App Marketplace
Use APls and SDKs to connect to your favourite apps and better manage your service desk
Team Huddle
Start a conversation with your teammates from within a ticket for quick and client resolution
Enterprise Reporting
Generate custom reports to measure what matters and gain insights into your operations
How One Lab Tech Can Help.
One Lab Technologies is an accredited digital transformation partner of Freshworks Canada, serving their clients with the FreshService & FreshDesk deployment or optimization needs.
One Lab Technologies can help ensure a smooth customized deployment or optimization of your FreshWorks tools, based on best business practices, and due to our experience in the IT Service Management and Customer Service Management industries.
To find out more, contact us to book a discovery call.